x7game Platform Account Terms

When you open an account on x7game, you enter into an agreement with us governing how we operate our platform, how you use it, and what happens if disputes arise. These terms form the foundation of our relationship — they set out your rights, our obligations, and the rules that keep x7game fair and transparent for all users across our sportsbook, live-casino, and slot-game offerings.

We designed our x7game terms to be straightforward. Rather than lengthy legal boilerplate, we describe our actual practices: how we verify your identity, how deposits and withdrawals work via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks, what happens if you dispute a transaction, and how we handle your personal data. Our terms reflect the reality of operating as a gaming and sports-betting platform in Indonesia and other supported jurisdictions.

This page summarises our key terms. By creating an x7game account, you agree to them. If you have questions, our support team can clarify any point.

Account Opening and Eligibility

We at x7game require all users to be at least 18 years old and to provide accurate personal information during registration. You must supply a valid email address, phone number, and government-issued identification (KTP, passport, or equivalent). Our verification process uses automatic checks and manual review to confirm your details match our records and official databases.

Only one account per person is allowed on x7game. If we discover duplicate accounts, we reserve the right to suspend all linked accounts pending investigation. When you register, you declare that the information is yours — you are not creating an account on behalf of someone else, and you are not a resident of a jurisdiction where x7game services are prohibited by local law.

Our x7game Verification Policy

Before you can deposit funds, we conduct identity verification. This involves uploading a clear photo of your government ID and a proof-of-address document (utility bill, bank statement, or postal letter). Our x7game system scans these documents and cross-checks them against official registries. Verification typically completes within one to two business days. In some cases, we may request additional documents or clarification — we will contact you directly if so.

Privacy assured: We at x7game encrypt all verification documents and store them securely. We do not share your information with third parties except as required by law or to complete your requested services (e.g., payment processors).

Deposits and Withdrawals on x7game

Our x7game platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets appear in your x7game balance almost instantly. Bank transfers may take one to three hours depending on your institution. We do not charge deposit fees; any fees are set by your bank or e-wallet provider, not by x7game.

When you withdraw, funds go to the same payment method you used to deposit (or to a registered alternative if you request). We process withdrawal requests according to standard timescales — no same-minute processing is guaranteed. Bank withdrawals are subject to your institution's settlement windows, which typically range from one to three business days. We at x7game do not control your bank's speed; we only initiate the transfer.

Account Balance and Bonus Terms

Your x7game account balance represents actual funds — deposits minus withdrawals, plus any sportsbook or casino winnings. We do not employ fixed bonus amounts or percentage-based promotional credits. If we offer any promotional activity, we describe it clearly at the time, with all terms and conditions visible before you opt in. Any promotional balance, if granted, is separate from your main balance and governed by specific clearing rules we disclose upfront.

Winnings from our sportsbook, live-casino tables, or slot games are credited instantly to your account and are yours to withdraw or re-stake. There is no "locked-in" period — all winnings are available immediately.

User Conduct and Dispute Resolution

We at x7game expect all users to conduct themselves within the bounds of our rules and applicable law. Prohibited activities include:

Using x7game services from a jurisdiction where they are illegal or restricted
Creating multiple accounts to circumvent limits or exploit promotions
Sharing account credentials or allowing another person to access your account
Engaging in fraud, money laundering, or other financial crimes
Attempting to manipulate odds, game outcomes, or sportsbook systems through technical exploit
Using automated tools (bots, scrapers) to harvest data or place bets

If we detect any of these activities, we may suspend your x7game account pending investigation. Depending on the severity, we may permanently close your account and forfeit any outstanding balance. We may also report suspected illegal activity to relevant authorities.

Disputes and Complaints on x7game

If you believe a sportsbook bet was settled incorrectly, a casino game malfunctioned, or a withdrawal was processed improperly, contact our x7game support team immediately. We accept dispute submissions via in-app help centre or email. Our team reviews disputes within five to ten business days and responds with a resolution. If you are unhappy with our response, you have the right to escalate the complaint to your local financial regulator or ombudsman (if such bodies cover online gaming in your jurisdiction).

We at x7game aim to resolve all disputes fairly and transparently. We maintain detailed transaction logs and game records so we can verify what happened. However, we acknowledge that disputes sometimes require judgment calls — in these cases, we apply our terms as written and treat all users equally.

Jurisdiction Notice: Our x7game services are available only in jurisdictions where online gaming is permitted by local law. It is your responsibility to verify that accessing and using x7game complies with your own jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited.

Data Protection and Privacy

Your personal information — name, address, payment details, betting history — is protected under encryption and secure storage. We at x7game use industry-standard SSL protocols for all data transmission. We do not sell your data to advertisers or third-party brokers. We may share information with payment processors, identity-verification services, and law-enforcement agencies (if required by law). We retain your data for as long as your account is active, plus a retention period for regulatory compliance. After account closure, we retain minimal data (transaction history for audit purposes) and delete the rest within a reasonable timeframe.

For a detailed breakdown of how we handle your data, see our Privacy PolicyIf you have specific questions about your data, contact our support team.

Liability and Limitation

We at x7game take reasonable steps to keep our platform secure and our services reliable. However, we do not guarantee uninterrupted uptime or zero technical issues. If our platform experiences downtime due to maintenance, security incidents, or external attacks, we are not liable for losses you incur during that outage. Similarly, we are not liable for network failures, browser crashes, or other issues outside our control.

Our maximum liability to any user in any dispute or claim is limited to the total amount of deposits you have made to your x7game account in the preceding 12 months. This limitation applies to all claims — sportsbook disputes, casino game malfunctions, data breaches (to the extent permitted by law) — and is in place to ensure fair risk allocation.

Account Closure and Service Suspension

You may close your x7game account at any time by contacting our support team. Upon closure, your remaining balance is paid out to your registered payment method within standard processing windows. We may suspend or close an account if you violate our terms, engage in prohibited conduct, or if required by law.

These terms are effective from the date you create your x7game account and remain in effect for as long as your account is active. We may update our terms occasionally to reflect changes in law, platform features, or business practice — we will notify you of material changes and give you a chance to review them. If you disagree with updated terms, you may close your account before the new terms take effect. Continued use of x7game after a terms update means you accept the new terms.